At Kippale, we want you to be happy with your purchase. We carefully prepare and check every order before it leaves us, but we understand that sometimes a size may not fit as expected or you may simply change your mind.

If something isn’t right, we’re here to help.

14-Day Return Period

If you are purchasing as a consumer, you have the right to return your order within 14 days after receiving it, in accordance with applicable consumer law.

To start a return, simply log in to your Kippale account and go to My Account → Returns. Select the relevant order and the item(s) you would like to return, and submit your return request.

Please do not send a return before submitting a return request.

Condition of Returned Items

We kindly ask that returned kippahs are handled with care.

Items should be returned in their original condition and should not show signs of use beyond what is reasonably necessary to inspect the product and determine whether the size and style are suitable.

Please package your return carefully so that it reaches us in good condition.

Return Shipping & Costs

Once your return request has been submitted, you can send your return to:

קיפלה – Swissbex
Bexstraat 33
2018 Antwerpen
Belgium

If you are returning an item because you changed your mind, ordered the wrong size, or would prefer a different model, the cost of returning the item is your responsibility.

If we have made a mistake — for example, if you received the wrong item or an item arrived defective please contact us. In such cases, Kippale will cover the reasonable return shipping costs.

We recommend using a shipping method with tracking, particularly for higher-value returns.

Refunds

Once we have received and inspected your return, we will process your refund. The refund will be made to the original payment method used for your order.

Depending on your bank or payment provider, it may take several business days before the refund appears in your account.

If you return your entire order, we will also refund the original standard delivery charge where required by applicable consumer law. Any additional cost resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.

Once we have received and inspected your return, we will process your refund.
Returned items may be subject to a reduction in the refund amount if they show signs of use beyond what is reasonably necessary to inspect the product.

Exchanges

Need a different size? The easiest way is to return the original item through My Account → Returns and place a new order for the size you need. This allows us to process your return correctly while making sure you can order your preferred size as quickly as possible.

If you are unsure which size to choose, feel free to contact us at sales@kippale.eu We’ll be happy to help.

Wrong or Defective Items

We carefully check every Kippale order before dispatch, but occasionally something may go wrong.

If you receive an incorrect or defective item, please contact us at sales@kippale.eu and include your order number and a short description of the issue.

In these cases, Kippale will cover the reasonable return shipping costs and we’ll make sure the issue is resolved as quickly as possible.

Business Orders (B2B)

The statutory 14-day right of withdrawal applies to consumer (B2C) purchases and does not automatically apply to business or wholesale (B2B) orders.

If there is an issue with a business order, please contact us at sales@kippale.eu. We value our business customers and will be happy to discuss the best possible solution.

Need Help?

If you have any questions about a return, refund, sizing or your order, please contact us at sales@kippale.eu.

We believe good service shouldn’t end when your order has been delivered. If something isn’t right, please get in touch and we’ll do our best to help.

The Kippale Team

Model Withdrawal For

If you wish to withdraw from your purchase, you may use the model withdrawal form below. The use of this form is not mandatory. You can also exercise your right of withdrawal by making a clear statement informing us of your decision to withdraw from the purchase.