At Kippale, we want you to be happy with your purchase. We carefully prepare and check every order before it leaves us, but we understand that sometimes a size may not fit as expected or you may simply change your mind.<\/b><\/p>\n\n\n\nIf something isn’t right, we’re here to help.<\/h2>\n\n\n\n
14-Day Return Period<\/h1>\n\n\n\n
If you are purchasing as a consumer, you have the right to return your order within 14 days after receiving it<\/strong>, in accordance with applicable consumer law.<\/p>\n\n\n\n To start a return, simply log in to your Kippale account and go to My Account \u2192 Returns<\/strong>. Select the relevant order and the item(s) you would like to return, and submit your return request.<\/p>\n\n\n\n Please do not send a return before submitting a return request.<\/p>\n\n\n\n We kindly ask that returned kippahs are handled with care.<\/p>\n\n\n\n Items should be returned in their original condition and should not show signs of use beyond what is reasonably necessary to inspect the product and determine whether the size and style are suitable.<\/p>\n\n\n\n Please package your return carefully so that it reaches us in good condition.<\/p>\n\n\n\n Once your return request has been submitted, you can send your return to:<\/p>\n\n\n\n \u05e7\u05d9\u05e4\u05dc\u05d4<\/strong> – Swissbex If you are returning an item because you changed your mind, ordered the wrong size, or would prefer a different model, the cost of returning the item is your responsibility.<\/p>\n\n\n\n If we have made a mistake \u2014 for example, if you received the wrong item or an item arrived defective please contact us. In such cases, Kippale will cover the reasonable return shipping costs<\/strong>.<\/p>\n\n\n\n We recommend using a shipping method with tracking, particularly for higher-value returns.<\/p>\n\n\n\n Once we have received and inspected your return, we will process your refund. The refund will be made to the original payment method<\/strong> used for your order.<\/p>\n\n\n\n Depending on your bank or payment provider, it may take several business days before the refund appears in your account.<\/p>\n\n\n\n If you return your entire order<\/strong>, we will also refund the original standard delivery charge where required by applicable consumer law. Any additional cost resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.<\/p>\n\n\n\n Once we have received and inspected your return, we will process your refund. Need a different size? The easiest way is to return the original item through My Account \u2192 Returns<\/strong> and place a new order for the size you need. This allows us to process your return correctly while making sure you can order your preferred size as quickly as possible.<\/p>\n\n\n\n If you are unsure which size to choose, feel free to contact us at sales@kippale.eu<\/a><\/strong> We\u2019ll be happy to help.<\/p>\n\n\n\n We carefully check every Kippale order before dispatch, but occasionally something may go wrong.<\/p>\n\n\n\n If you receive an incorrect or defective item, please contact us at sales@kippale.eu<\/a><\/strong> and include your order number and a short description of the issue.<\/p>\n\n\n\n In these cases, Kippale will cover the reasonable return shipping costs<\/strong> and we\u2019ll make sure the issue is resolved as quickly as possible.<\/p>\n\n\n\n The statutory 14-day right of withdrawal applies to consumer (B2C) purchases<\/strong> and does not automatically apply to business or wholesale (B2B) orders.<\/p>\n\n\n\n If there is an issue with a business order, please contact us at sales@kippale.eu<\/a><\/strong>. We value our business customers and will be happy to discuss the best possible solution.<\/p>\n\n\n\n If you have any questions about a return, refund, sizing or your order, please contact us at sales@kippale.eu<\/a><\/strong>.<\/p>\n\n\n\n We believe good service shouldn\u2019t end when your order has been delivered. If something isn\u2019t right, please get in touch and we\u2019ll do our best to help.<\/p>\n\n\n\n The Kippale Team<\/em><\/span><\/strong><\/p>\n\n\n\n If you wish to withdraw from your purchase, you may use the model withdrawal form below. The use of this form is not mandatory. You can also exercise your right of withdrawal by making a clear statement informing us of your decision to withdraw from the purchase.<\/p>\n\n\n\nCondition of Returned Items<\/h2>\n\n\n\n
Return Shipping & Costs<\/h2>\n\n\n\n
Bexstraat 33
2018 Antwerpen
Belgium<\/p>\n\n\n\nRefunds<\/h2>\n\n\n\n
Returned items may be subject to a reduction in the refund amount if they show signs of use beyond what is reasonably necessary to inspect the product.<\/p>\n\n\n\nExchanges<\/h2>\n\n\n\n
Wrong or Defective Items<\/h2>\n\n\n\n
Business Orders (B2B)<\/h2>\n\n\n\n
Need Help?<\/h2>\n\n\n\n
Model Withdrawal For<\/h2>\n\n\n\n